Last updated: January 28, 2024
Thank you for shopping at Festop!
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
Payments & Sensitive Information
We use state-of-the-art payment gateways like PayTM, Razorpay, etc for all online payments. We do not store any payment-related information like card numbers, UPI details, etc on our servers.
Reschedule Policy
At Festop, we understand that plans can change unexpectedly, and we strive to accommodate our customer’s needs to reschedule their service appointments. To ensure a seamless and convenient rescheduling process, we have developed the following generic rescheduling policy for our service-based e-commerce company.
Rescheduling Requests:
Customers can request to reschedule their service appointments by contacting our customer support team through email, phone, or our online platform. Rescheduling requests should be made at least 24-48 hours (depending on the product type) in advance of the original appointment time to allow for proper scheduling adjustments.
Availability and Time Slots:
Rescheduled service appointments are subject to availability. Our customer support team will work closely with customers to find a suitable alternative time slot based on their preferences and our availability.
Reschedule Fees:
If a rescheduling request is made before 48 hours of the original appointment time, rescheduling is free of cost. The rescheduled fee, if applicable, will be communicated to the customer before finalizing the rescheduled appointment.
Fair Usage Policy:
We encourage customers to use the reschedule option responsibly and only when necessary. Repeated rescheduling or misuse of the rescheduling policy may result in additional fees or limitations on future rescheduling requests.
If a customer needs to cancel their service appointment instead of rescheduling, our standard cancellation and refund policy will apply.
Communication and Confirmation:
Our customer support team will maintain open communication with customers throughout the rescheduling process, ensuring prompt responses and confirmation of the new appointment time. Customers will receive a revised appointment confirmation via email or WhatsApp with the updated details.
Exceptions:
In exceptional cases such as unforeseen circumstances or force majeure events, rescheduling fees may be waived or refunded at the company’s discretion. The company reserves the right to make exceptions to the rescheduled policy on a case-by-case basis.
Order Cancellations & Refunds
Since we offer various kinds of Products & Experiences, each of our products or services has individual cancellation and refund policies which are mentioned on the product page.
Please read the Cancellation and Refund policies carefully before purchasing as you are then bound to those policies.
For all Cancellations & Reschedules, you can drop us an email or contact us on our Whatsapp Number
- By email: festopindia@gmail.com
- By WhatsApp: +919821789424
Returning of Goods
Since most of our products are either Services or DIY Kits we don’t generally take back returns. For subpar services, you can mail us at festopindia@gmail.com and we will take appropriate actions as per our policies.